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Awards and accreditations


We’re proud of the hard work and dedication provided by our collegues over the years, giving us the opportunity to win various awards – it’s not what motivates us, but it’s good to be recognised!

European Contact Centre & Customer Service Awards

Gold and Silver winners for Best Customer Service Team and Greatest Environmental, Social & Governance Impact.

On merit of our customer engagement and satisfaction results, as demonstrated by our improved Trustpilot rating, as well as the impact of our latest ESG initiatives as shown by results of our waste management scheme.

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UK Business Awards

Gold winner - Best CSR initiative Category, with the development of an extensive programme focusing on the development of colleagues, supporting local businesses, charities and reducing our impact on the environment.

Since the launch in 2021, we have completed a number of great activities which fall in line with our objectives. This recognition followed on shortly after our carbon neutral status, certified by Carbon Neutral Britain.

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UK Contact Centre Forum Awards

Gold, Bronze and Silver winners for Small Contact Centre of the Year, Medium Contact Centre of the Year and Best Customer Experience.

Our collegues provided an exceptional effort of handling deliveries in a highly efficient manner, while offering great customer services via telephone, live chat, email and social media.

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Supply Chain Excellence Awards

Gold winner - Customer Service, after improving our customer experience standards over a period of 12 months. We've worked hard to reduce our call abandonment rates, increase the speed and quality of call handling, and decrease email resolution times.

Overall,  these changes are helping us improve the customer experience further, which is currently reflected in our Trustpilot score of 4.8/5.

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European Contact Centre & Customer Service Awards

Bronze winner for Best Large Customer Service Team, by providing the highest standard of customer service. Our collegues were competing with teams from 32 European nations with different types of strategy.

With an updated CRM to manage customer information, and enhanced communication channels including telephone, email and live chat, we're able to provide a great level of support to customers.

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More award nominations.

Here are a few other committees and categories we've received recognition in.

SUPPLY CHAIN EXCELLENCE AWARDS

'Healthcare and Pharmaceutical' - Finalist 2022

UK CUSTOMER SATISFACTION AWARDS

'Best Customer Experience' - Finalist 2023

EUROPEAN CONTACT CENTRE & CUSTOMER SERVICE AWARDS

"Small Contact Centre of The Year" - Finalist 2022

EUROPEAN CONTACT CENTRE & CUSTOMER SERVICE AWARDS

'Digital Customer Experience' - Bronze Award Winner 2021

SHD LOGISTICS AWARDS

'Above & Beyond Award' - Finalist 2021

SHD LOGISTICS AWARDS

'Environment Award' - Finalist 2021

Higher standards. New benchmarks.


To be a true market leader, you have to set examples and raise benchmarks. CitySprint is determined to do exactly this where it really matters – creating industry standards for service and quality. We’re accredited across a wide range of core functions, which enables us to meet all our customer’s needs, safely and efficiently. 
 

  • ISO 14001:2015
  • ISO 9001:2015
  • ISO 27001:2013
  • FACT Certificate of accreditation
  • Waste Carriers License
  • Animals Transport License
  • Animal By-product License
  • FORS (Fleet Operator Recognition Scheme) bronze standard

     
 
           

As part of our print, mail and communications offering, we are also proud ABTA Partner+ and Xerox Partners.