Norfolk & Norwich Hospital Pharmacy.

Planning and providing a prescription delivery solution from pharmacy to home.

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Norfolk & Norwich Hospital Pharmacy delivers prescription medicines to patients’ homes across the county. They had been relying on a hard-working volunteer service to fulfil this important daily task, but increasing demand in recent times meant that a failsafe professional service was needed to ensure absolute safety, security and efficiency.

Live tracking and customised messaging

The pharmacy needs to deliver between 50 and 90 prescriptions each day, so the team created a strategically planned route, in order to streamline and optimise deliveries.

We also ensure that every customer receives a personal text message the day before their prescription arrives, to help ensure ‘first time’ delivery success, and a live tracking facility, so that progress can be monitored at every stage.

A winning combination of people and technology


The combination of automated messaging, live tracking, and the positive, problem solving attitude of CitySprint has inspired confidence in this increasingly busy hospital pharmacy. Together with our efficient route planning, it provides them with a robust, sophisticated solution.

The partnership has led to CitySprint being entrusted with all their fridge deliveries too, giving us sole responsibility for this vital pharmacy to home service.


In the first six months of 2021, CitySprint successfully completed 6,580 home deliveries for Norfolk & Norwich Hospital Pharmacy

"Thank you for providing us with such an adaptable service, you have worked alongside us improving your service and ours by us jointly working together."
Donna Cornwell, Pharmacy Hub Coordinator
"There is always someone at the end of the phone when we have needed you, you are very quick to deal with any problem that may arise (not often) and you go the extra mile for us helping to ensure the deliveries are made to each patient."
Donna Cornwell, Pharmacy Hub Coordinator

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